Terms & Conditions
These Terms apply when you visit www.AncestryIndiaDNA.com, create an account, order a service, activate a sample-collection kit, or receive a report from Antecessor India DNA Private Limited, trading as Ancestry India DNA (“we”, “us” or “our”). The current registered-office, customer-care and grievance-contact details are displayed on our Contact and Privacy pages.
Who we are and what we provide
We operate a technology platform, customer-support service, and secure report-delivery service for DNA-informed health and wellness reports. Sample processing and genetic analysis are performed by an independent third-party laboratory identified on the relevant product, consent, or methodology page. We do not own or operate the laboratory.
Our services do not include genealogy, family-tree building, historical-record searches, ethnicity estimates, DNA-relative matching, or family-origin research.
Who may use the service
The ordinary online service is for adults aged 18 or older who can legally enter into a contract. You may submit only your own sample unless we provide a separate, approved process for a parent, guardian, or legal representative.
You must provide accurate account, identity, delivery, and sample information.
Orders, prices and payment
Before payment, the product page will show the report modules included, price, applicable taxes, kit-dispatch estimate, report-turnaround estimate, and any consultation or subscription.
Your order is accepted when we send confirmation. We may correct an obvious pricing or catalogue error before fulfilment and will offer cancellation if the correction materially changes your order.
Sample collection and laboratory processing
Before payment, the product page will show the report modules included, price, applicable taxes, kit-dispatch estimate, report-turnaround estimate, and any consultation or subscription.
Your order is accepted when we send confirmation. We may correct an obvious pricing or catalogue error before fulfilment and will offer cancellation if the correction materially changes your order.
What the report means – and what it does not mean
A report summarizes selected genetic variants and research associations within the limits of the panel, laboratory method, available evidence, and data quality.
A report is informational. It is not a diagnosis, prognosis, treatment recommendation, or guarantee that a condition will or will not occur.
Health is also affected by age, family history, environment, lifestyle, medications, and clinical findings. A qualified healthcare professional may recommend confirmation through an appropriate clinical test.
Medication, reproductive information and professional guidance
Do not start, stop, switch, or change the dose of any medicine based only on a report.
Pharmacogenomic information should be interpreted by a qualified prescribing clinician or pharmacist.
Carrier-status or reproductive information should be reviewed with a qualified clinician or genetic counsellor and should not be the sole basis for reproductive decisions.
Any consultation included with a product is subject to the professional’s qualifications, permitted scope, and availability. It is not emergency care.
Consent, privacy and use of information
Before kit activation, we will present the Privacy Policy and the consent choices needed for the core service, laboratory transfer, and sample handling.
Optional research, service-improvement, or marketing choices will be presented separately and are not required to receive the core service, where applicable.
You do not transfer ownership of your DNA or personal information to us. We do not sell or rent identifiable genetic information.
Our Privacy Policy explains the information collected, purposes of processing, service providers, retention practices, safeguards, and available request processes.
Sample handling, quality checks and recollection
The independent laboratory handles biological samples under its validated procedures, applicable law, and the written service arrangement.
The sample-retention or destruction rule will be shown before submission and will be consistent with the Privacy Policy and applicable consent record.
If quality control fails, we may offer a recollection kit in accordance with the published Refunds, Cancellations and Failed-Test Policy.
Delivery and report timelines
Kit-dispatch and report-turnaround times are estimates measured from the event stated on the product page, such as dispatch or receipt of a valid sample.
Delays may occur because of courier issues, recollection, quality review, laboratory capacity, technical interruptions, or events beyond our reasonable control.
We will provide an updated estimate when a material delay becomes known.
Cancellations, refunds and subscriptions
Cancellation, return, defective-kit, recollection, failed-processing, and refund rules are set out in the Refunds, Cancellations and Failed-Test Policy displayed before purchase.
If a subscription is offered, the price, duration, renewal method, renewal date, and cancellation method will be clearly shown before payment.
Nothing in these Terms limits rights that cannot be waived under applicable consumer law.
Your responsibilities
Keep your account and report access secure.
Use the service only for lawful personal purposes.
Do not submit another person’s sample without verified authority.
Do not upload raw genetic data, DNA reports, Aadhaar numbers, or detailed medical records through a general contact form.
Do not use a report to discriminate, harass, threaten, or make an unlawful employment, insurance, or legal decision.
Website content, personal report use and service availability
Website text, graphics, software, and reports created by or lawfully licensed to us are protected by applicable intellectual-property law.
You may use your purchased report for your personal purposes. You may not copy, scrape, resell, reverse engineer, or commercially exploit the website or software except where permitted by law or where we provide written permission.
We use reasonable care to provide the service, but genetic science, laboratory processing, and internet systems have inherent limitations.
We are not responsible for loss caused by inaccurate information you provide, failure to follow collection instructions, or use of a report contrary to its stated limitations.
Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded.
Complaints, governing law and updates
Send service complaints to customer care and privacy complaints to the Grievance Officer listed on our Contact and Privacy pages.
We will record and address complaints under the published grievance process.
These Terms are governed by Indian law. Courts, tribunals, and consumer forums with lawful jurisdiction retain jurisdiction.
We may update these Terms prospectively. For material changes, we will update the effective date and provide appropriate notice as required by applicable law.
Acceptance at checkout
By placing an order, activating a sample-collection kit, or otherwise using the applicable service, you confirm that you have read and agree to these Terms & Conditions, the Privacy Policy, and the Refunds, Cancellations and Failed-Test Policy.
You acknowledge that the report is informational, is not a diagnosis, and that our services do not include genealogy, family-history, DNA-relative matching, or ethnicity-estimation services.
Where consent is required for the processing of personal or genetic information, the applicable consent will be obtained separately in accordance with our Privacy Policy and applicable law.